Support At The Campus & District Levels

District Level

 

 

 

 

 

 

 

 

 

 

 

 

 

CIT - Molly Valdez, Room A222, ext. 5983

Each high school has a CIT to assist teachers with the appropriate integration of technology into their lessons and curriculum.

  • CITs can assist teachers with learning new technology, integration ideas, use of resources, planning, research, and model teaching.
  • The CIT hosts on-campus trainings in various educational theories, practices, and integrative technologies. The CIT helps teachers and administrators understand the deployment of assets and systems use on campus.
  • The CIT helps administrators and faculty members with applying for grants for technology and software, selecting appropriate hardware and software for purchase, and applying for district permissions to purchase and load.
  • Additionally, the CIT may assist with passwords and other resources on campus that primarily deal with instruction, professional records, and some supplies.
  • The CIT does not fix or move computers or install software.

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CAT - Jeff Brown, Room A225, ext. 5970

 

  • Each high school also has a CAT who primarily assists teachers with the Gradebook, email, and other software applications that teachers use in the course of their jobs.
  • The CAT helps teachers use different features of the Gradebook, reports, and printouts.
  • The CAT is involved in grade submission procedures.
  • The CAT offers trainings in applications dealing with teacher productivity and professional practice, such as email protocols and file storage.
  • The CAT does not fix computers or provide technology supplies.

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Campus Technician, called by Technology Workorder

Every school with an exceptional amount of technology may have a technician dedicated to the location. We do.

  • The Technician fixes computers, installs hardware, and installs software.
  • The Technician can work on computers only when a work order is placed through the Intranet by the computer user or from a priority call from the CIT. Each teacher should create work orders to call for assistance with broken technology. (See the CIT for first-time help.)
  • The Technician can only install hardware that has received district approval for purchase (a Technology Proposal Approval) and is purchased with a district Purchase Order. (See the CIT for help.)
  • The Technician can only install software that has received district approval for instruction or productivity (An INS-03 form) district approval to purchase (a Technology Proposal Approval) and is purchased with a district Purchase Order. (For help with any of these forms, see the CIT.)
  • The Technician cannot repair school equipment that is no longer supported.
  • The Technician cannot repair privately owned equipment.
  • Some technology items cannot be repaired on campus and must be sent to either the District repair shop or a specialized repair vendor. The technician will arrange for this and leave equipment claim tags with the owner when this is necessary.

 

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Helpdesk

The District has a Helpdesk that every employee can call for assistance and to place a Technology Workorder.

Call ext. 7700 from any District phone.

  • To reset Novell Passwords
  • To report a technical problem with your hardware
  • To request a technician to visit to fix a problem.

To Speed Up The Process

You can also report a problem online to speed up the process by email to the Helpdesk, or by directly accessing the Workorder System from the Intranet > Technology Workorder. Sign in using your employee number.

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CMS Support

CMS Reports and Procedures
CMS-Login

Basics-The Main Tabs
Benchmark Results
Item Analysis by Class and Section/Sections
IEPs-Steps for Downloading
Teacher Benchmarks-Locating/Analysis/Printing
Creating Groups in CMS
LEPS-Identifying in CMS
PGPs-Locating Students Requiring
PGP's 2007
Student Program Enrollment Reports
TAKS-Failure List by Class
User Guide for Administrators
User Guide for Teachers

 

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Telephone Support


Our phone system is not a traditional one. We use an Internet based phone service, or VOIP (Voice over IP) system. Only one "wall jack" in your room is "activated" for the VOIP system. If you phone is plugged into the wrong jack, it will not work.

Guides:
Placing and Receiving Calls
Phone Settings
Voicemail Settings

 

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©2008 NISD