Brennan High School

Student Help Desk Info & Troubleshooting Schoology/Google

Need assistance from NISD Technology? Here are a couple ways to get in touch:

Tech Services has added 2 new ways to contact the Student Hotline for student technical support.

Toll Free Number: 1- 877-768-4630

Chat Feature:  https://tinyurl.com/NISDchat  

The original Hotline Number (210-397-0020) is still available. We have added these other two easy ways to contact us in order to provide better customer service to our parents and students.

 

 

Troubleshooting Google & Schoology for Parents and Students

Here are a few troubleshooting pointers to help with the issues you may be having with Google and Schoology.

1. Ensure that the student device is logged out of any personal accounts (including parent or sibling accounts),

and only signed into their NISD Gmail account. Once you are completely logged out of all email accounts, then close and relaunch Chrome, only log in at gmail.nisd.net .

 

Students must use their full NISD email address to log in.

Student example: firstname.lastname@students.nisd.net

(Please keep in mind that some student email addresses may include numbers for common names).

 

2. Students who are using a chromebook, laptop or desktop should be sure they have connected their Google Drive Resources App inside of Schoology before they try to open a Google Assignment. This video will provide the same information for iOS devices.

For students on Macbooks not seeing everything: check if your browser has blocked 3rd party cookies.

You need to enable this.

3. When students open a Google Drive Assignment, they are sent into the Assignment tab. Here they will find instructions for the assignment. Students will need to click on the My Document tab at the top and then make sure they are signed in to Google on this page to see their Google Assignment. (See image below). Here are

videos on how this looks in a Chrome Browser or iOS/Apple mobile device.

 

 

 

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