The Northside Independent School District Police Department is dedicated to providing the best police services possible to the students, parents, visitors, and citizens of the Northside Independent School District. Police officers are carefully selected and given the best possible training available to provide professional service. However, you may have the occasion to file a complaint in reference to the actions of a member of the Northside ISD Police Department. To be responsive to you, we are providing the following guidelines on how complaints should be made, how they are investigated, and their results.
How to file a complaint
Any person wishing to make a complaint may do so by coming to the NISD Police Department located at 5619 Grissom Road, San Antonio, Texas 78238 or by downloading and filling out the complaint form below and dropping it off at the NISD Police Department. A complaint may also be made by phone.
Texas Law (Government Code 614.022) requires that all complaints against police officers be in writing and signed by the person making the complaint. Even though there are only two requirements, additional information is requested so that we can conduct a thorough investigation of a complaint. Just as citizens who are arrested must be notified of the charges against them, police officers must be given copies of complaints before any disciplinary action may be taken. A person refusing to make a written complaint or who makes an anonymous complaint does not necessarily prevent an investigation from being initiated on facts provided, but it does cause the matter to be more difficult to get effectively resolved. Complaints alleging misconduct of a police officer will not be accepted more than 30 days after the alleged incident. Exceptions include:
- When the complaint involves a criminal violation of the law, in which case the statute of limitations will determine the time limit
- When the complainant can show good cause for not making the complaint within the specified time limit
- The Chief of Police shall have discretion to investigate or order an investigation of any complaint when necessary to preserve the integrity of the department, regardless of time limit.
The NISD Police Department prohibits its officers from engaging in racial profiling. A person wishing to make a complaint in reference to alleged racial profiling by a Northside ISD Police Officer should follow the complaint process outlined here.
Ready to File? Download the Personnel Complaint Form
Download, complete, and sign the complaint form. Return it in person or by mail to the NISD Police Department within 30 days of the incident when possible.
Notarization note: If you need additional pages for your statement, page 2 (and any subsequent pages) must be notarized. A department notary may be available; please call ahead.
Questions or assistance:
- General questions: 210-397-5600
- For assistance with the complaint process: 210-397-5650
Commend an officer
The Northside ISD Police Department also welcomes recognition of officers who demonstrate outstanding service. Commendations help reinforce professional standards and acknowledge the positive impact officers have in our schools and community.
Ways to commend an officer:
- Tell the officer directly.
- Ask to speak with the officer’s supervisor.
- Send an email to police@nisd.net describing the officer’s actions and why you wish to commend them.
Northside ISD Police Department
5619 Grissom Road
San Antonio, Texas 78238
(210) 397-5600