210-397-SAFE (7233)

Safeline is an anonymous tip line available for anyone to report a safety concern. Safeline also can be used to report a crime or a violation of District policy.

Send a text message to 210-397-SAFE (7233) or email 397.SAFE@nisd.netSafeline is operated seven days a week, 24 hours a day and addresses reports of crime, violations of district policy, and safety concerns.


Safeline is a proactive telephone hotline used to increase safety at Northside Schools. The system is an automated voicemail and text message system that is monitored and managed by the Northside ISD Police department. It is operated seven days a week, 24 hours a day and addresses reports of crime, violations of district policy, and safety concerns. The system is completely anonymous, although callers are encouraged to leave their names and telephone numbers.

Since its inception in 2001, Safeline has averaged about 20 messages per month, many coming from parents who wish to report incidents or potential problems told to them by their children. The goals are preventative; the NISD Police Department wants to stop problems before they happen and uses tips from Safeline to help make Northside schools safer.

NISD Police Chief Charlie Carnes said Safeline is part of an overall program aimed at reducing problems in schools and promote safety.

"It has been very successful with students, citizens, and parents in the community," he said. "We urge them to keep it up."

Northside police officers raise awareness about the program throughout the year when they distribute Safeline magnets, bookmarks, and information during presentations at schools or in neighborhoods.

"It is important to keep the public interested in the program," Carnes said. "The NISD Police Department works with the schools and District offices to make sure Safeline continues to help improve the safety and confidence in NISD schools."

Meet K-9 Alice
K-9 Alice | NISD Police

On a regular basis, Alice visits campuses and inspects areas like parking lots and lockers. Alice and Officer Regules are most visible at high schools and middle schools, but they also visit elementary schools to talk with students about the importance of staying safe and drug free.

NISD Police officers

The NISD Police Department consists of state Licensed Peace Officers and civilian employees who provide office support and 24-hour dispatch.

Frequently Asked Questions - Safeline

Safeline is an anonymous tip line available for anyone to report a safety concern. Safeline also can be used to report a crime or a violation of District policy. Simply call or text 397-SAFE (7233) or send an email to

Anyone, including students, parents, staff, and members of the community who have any safety concerns.

Safeline can be contacted any time, day or night. The Northside Police Department monitors and manages the system.

Calls to Safeline are completely anonymous. However, everyone is welcome to leave their names and telephone numbers. Texts will appear with a number but no name.

Citizens, parents, staff, and students should contact Safeline any time they have information about an illegal activity, a potential threat, or any type of safety issue. Examples include information about:

  • A gun in school
  • Drugs in school
  • A fight involving students
  • A suspicious person at a school
  • A theft or burglary at a campus
  • A fallen tree limb on a campus or playground
  • A broken step leading into a building
  • Any threat to student or staff safety

When there's an imminent threat to someone's safety or there's an incident that needs an immediate response. If you or your campus needs an immediate police response, call NISD Police Dispatch at 210-397-5600 24 hours a day. If you need an ambulance or the Fire Department, call 9-1-1.

It's crucial that you leave as many details as possible about an incident or situation, otherwise NISD police officers will not be able to respond appropriately. When leaving a message, it might help to think about answering as many of these questions as possible: Who, What, When, and Where?

Yes, there are numerous Safeline successes. Thanks to information from our community members, Northside police officers are able to act quickly and keep students and staff members safe.

Frequently Asked Questions - Police

Yes. All Northside Police Officers are commissioned peace officers licensed by the State of Texas. They have full arrest powers and authority.  For more information, please reference the Texas Code Of Criminal Procedure Art 2.12(8)

Yes. Northside Police Officers can arrest offenders of the law both on and off campus.

Yes. Northside Police Officers are authorized to issue traffic citations. We have traffic units that monitor speed in school zones using radar, on or off school property.

If you receive a ticket from a Northside Officer, you will be required to appear in the location written on the ticket.

If you do not appear in court or pay your fine, a warrant for your arrest may be issued by the court.

To become a police officer in the State of Texas, candidates must complete the TCOLE (Texas Commission on Law Enforcement) basic peace officer course through an approved academy.

This allows a candidate to be licensed as a Texas Peace Officer. Officers are required to take forty hours of TCOLE approved continuing education courses every two years to maintain licensure.  Licensed peace officers must possess a high school diploma or GED. Many agencies are now requiring some college hours or a degree. Northside ISD encourages its officers to continue their education and provides TCOLE continuing education courses to maintain their license.

To report an incident occurring on school property or involving students, call the Northside ISD Police Dispatcher at (210) 397-5600, 24 hours a day. Be prepared to give as much of the following information as possible:

  • What happened?
  • Where did it happen?
  • Did any injuries occur?
  • Were any weapons involved?
  • A description of the suspects.
  • A description of any vehicles involved.
  • Are the suspects still at the scene?
  • Direction the suspects fled.

Stay on the line until the dispatcher ends the call. An Officer will be dispatched to the location immediately.

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