Virtual Learning Hub

Virtual Learning Hero

Parent Resources

Schoology will provide you a one stop shop for viewing your student's assignments, communication with their teachers, and much more.  As a parent, you have access to view everything your student has been assigned as well as the resources needed to complete the assignment.  You will also see the feedback and assignment grades provided by the teacher.  Schoology also gives you the ability to access all messages and communication from the school.  

Schoology offers parents many options to view classwork, grades, and upcoming assignments.  You can also check attendance, look for overdue assignments, and communicate with your student's teachers.


Schoology Login for Parents


Getting started in virtual learning

Northside ISD is committed to assisting our parents and students learn while in virtual or in person learning environments. To support students and families the district has prepared instructional resources to help your child working on a Northside Device. 

Please contact your child's campus if they are in need of a mobile device or assistance with internet access in order to complete distance learning.

If your child has a Northside devices that is no longer working please contact the Student Hotline:

Toll Free Number: 1- 877-768-4630
Chat Feature:
8 AM to 9 PM Monday through Thursday
8 AM to 5 PM Friday


What is a Learning Management System (LMS)?

NISD utilizes Schoology, an online Learning Management System (LMS). Schoology will provide teachers, students, and parents with a one-stop location for accessing assignments, participating in classroom discussions, and communicating between parents and teachers.


How do I create a parent account in Schoology?

Directions on how to create an account can be found on the Schoology Help Site. Please use the links below to access the directions.


Now that I have a parent account, how can I use it?


Schoology Login for Parents


Having a parent account is like having two accounts. You will have access to your account and have the ability to view your child’s account. Please use the guides  below to learn how to navigate and use your parent account efficiently. 

If you have more than one child, you can add more children to your account using each child's unique parent access code.



Schoology FAQ

Schoology & Google Troubleshooting Guide

Here are a few troubleshooting pointers to help with the issues you may be having with Google and Schoology.

1. Ensure that the student device is logged out of any personal accounts (including parent or sibling accounts), and only signed into their NISD Gmail account. Once you are completely logged out of all email accounts, then close and relaunch Chrome, only log in at Students must use their full NISD email address to log in. Student example: (Please keep in mind that some student email addresses may include numbers for common names).

2. Students who are using a chromebook, laptop or desktop should be sure they have connected their Google Drive Resources App inside of Schoology before they try to open a Google Assignment. This video will provide the same information for iOS devices.

3. When students open a Google Drive Assignment, they are sent into the Assignment tab. Here they will find instructions for the assignment. Students will need to click on the My Document tab at the top and then make sure they are signed in to Google on this page to see their Google Assignment. (See image below). Here are videos on how this looks in a Chrome Browser or iOS/Apple mobile device.

Troubleshooting Guide


Organize Schoology Courses

If your child needs help organizing the course tiles in Schoology, please watch the video below.


My child does not see the Schoology tile in his/her portal?

Northside syncs data every day, if you have just enrolled in Northside please wait 24 hours and check back. For additional assistance, please call the student hotline. 210-397-0020


My child sees the Schoology icon but can not log in, what do I do?

Please contact your child's campus. More than likely their schedule needs to be created so that you child can access their courses.


My child's schedule isn't accurate, how can I get this fixed?

Please contact your child's campus. More than likely their schedule needs to be created so that you child can access their courses.


How can I find out my child's email, sNumber, and password?

Begin by asking your child if they know their lunch/library number. This is their S-number. If your child does not know their lunch/library number, then the Home Access Center (HAC) is the next easiest way to find your student's S-Number/Password (found under the “Registration” tab). Log in to Home Access Center (HAC) with your HAC registered email and password. Once you are logged in, and are on the Home screen, click Registration to locate your student’s S-Number/Password.

For assistance obtaining your student's S-number/Password, contact your child’s campus or the NISD Technology Help Desk at (210) 397-0020.

Student login information can also be obtained in the following places:
Calling the student's campus. The front office staff is able to search for, as well as confirm, student login credentials.
The student's teacher. Teachers are able to access student passwords through their gradebook.
Note: All NISD Student Portal usernames and passwords require lowercase characters.

To view your students email address, login in the NISD Portal using your students sNumber and Password found in the Home Access Center (HAC). When in the student’s NISD portal, click the icon for Gmail. In the top right corner, hover over the icon with your students first initial or image to see their full email address.


What if I do not have a Home Access Center (HAC) account?

If you do not have a HAC account and would like to create one, please complete this online form and NISD staff will respond as quickly as possible to the email address you provide.

If you have forgotten your user name or password to HAC please click Forgot My User Name or Password for assistance. You will need to know the email that you have on file and be able to complete security questions correctly. After you answer your security questions you will receive an email to reset your password.


Where can I access materials for distance learning?

The Distance Learning Plan is provided for NISD students and families to access instructional materials from home via the MyNISD Portal. Students and staff have access to the portal, by using their student's NISD username and password (S-number/Password)—not the Home Access Center (HAC) password.

Once logged into the MyNISD Portal, look for the "Access Distance Learning" icon. Once you click on the "Access Distance Learning" icon you may need to respond to one or two login verification screens before the list of distance learning items is displayed.


Northside Devices

What if I do not have a computer and/or internet connection at home?

Northside ISD has developed a device request process to assist District students who do not have access to electronic devices and/or the internet at home.

Request forms are posted on each campus website's announcement section.

(Device requests cannot be submitted in HAC.)


How do I add Wifi to a Northside device?

WiFi & your device


My charger for my child's Northside device isn't working. What can I do?

Please call the campus and ask if they have a charger. The district is working on securing more chargers for Northside families. 

You may also get in touch with the NISD Student Hotline.


My child can not log on to their laptop, it states “There are currently no logon servers available to service the logon request.” What can we do?

Laptops need to be signed on the district network for the first time. Please drive to a campus parking lot to log into the device. 

If the problem persists please contact the student hotline, 210-397-0020.


What is Northside doing to ensure my student is safe?

Zoom safety check list


What can I do to keep my child safe?


  • Join a meeting by clicking the link in your child’s schoology course. (Rather than downloading and installing the Zoom app, you can increase your security by using the web interface to access your class.)
  • Show your child how to enter their name before joining a meeting. (Names will be used to take attendance.)
  • Keep a meeting space consistent in your home
  • Be aware of background noise


  • Share the meeting link and password on any social media platform.
  • Allow your child to use nicknames as their username in Zoom.
  • Refrain from having personal photos, addresses, or other personal items in the background. (Don't take your class on a field trip of your home during class, stay in a designated area to avoid distraction.)
  • Have TV shows or conversations in the background with inappropriate language or content. (Don't say inappropriate things during class, remember you are in school.)


How does my child get into zoom?

Zoom meetings can be accessed by clicking the Zoom link provided by your student's teacher. If joining from a mobile device like a tablet, phone, or iPad, the Zoom app must be installed on the device. If joining on a chromebook, laptop, or desktop computer, the zoom meeting can be conducted on the installed Zoom application or via a web browser. If you are joining without the link, you will be prompted to enter the meeting ID and password when attempting to join the Zoom meeting.


We can’t access zoom until it is updated and the iPad won’t let me update it.

First try deleting the application and restarting the iPad. Once it's restarted, the application should start downloading automatically. If you do not see results within an hour, please contact the NISD student hotline.

Getting started with G Suite

Use the following guides and videos to help your child complete assignments in G Suite. Teachers will assign work in Schoology that will be completed using a G Suite tool. These guides may provide tips and tricks to help your child complete the assignments.

Chromebook Basics




G Suite Basics




iPads Video Basics




I am having trouble opening documents the teacher shared with my child on my personal device.

In the Chrome browser be sure to add your child’s Northside email address as a user for the device. Any time the child is working on Schoology or Northside Assignments they can toggle to their profile.